Frequently Asked Questions
How should I store and care for my jewelry?
We recommend giving your jewels occasional breaks from wear and storing them in a jewelry organizer. Our zip bags and pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming.
Which carrier do you use for shipping?
We ship all U.S. orders through USPS, FedEx, UPS and DHL.
How will I know when my order has been shipped?
Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.
Do you ship internationally?
At this time, we are not able to ship internationally.
Do you ship to Hawaii and/or Alaska?
We do ship to both Hawaii and Alaska, however we are unable to offer expedited shipping at this time.
Do you accept returns?
We accept returns on any unworn merchandise within 30 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.
Who do I contact about a return or replacement?
Please email email@example.com for questions about a return or replacement.
How can I figure out what to wear with my jewelry or what type of gift to buy?
L&M are here to help you! Whether you have an outfit but can’t figure out which jewels to pair with it, you’re unsure what earrings to pair with your necklace, or you need help picking out a gift, we have a full team of jewelry experts and experienced stylists ready to assist you with any accessorizing needs! Just email firstname.lastname@example.org or reach out to us on social media!